FAQs
Frequently Asked Questions
At Drive Prodigy, we understand that having clear, accessible answers is essential for confidence, efficiency, and informed decision-making. Our FAQs provide quick, straightforward guidance on our LMS features, compliance tools, and training solutions—helping you get the information you need, when you need it, without slowing down your workflow.
Student Users
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How do I sign in to Drive Prodigy?
Use the login credentials provided by your organization or during registration. If you’re unsure, contact your Safety Manager.
Where can I see my assigned training?
All assigned courses, classes, and required activities appear in your learner dashboard after signing in.
How do I know when I've completed a class?
A class is marked complete once all required activities are finished and the minimum score requirements are met.
Why am I required to sign training events?
Student signatures verify participation and completion, creating a compliant and auditable training record.
Who do I contact if I can't access a class?
Reach out to your Instructor or Safety Manager for assistance.
Instructor Users
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How do I sign in to Drive Prodigy?
Sign in using the credentials provided by your organization. Instructor access is role-based and managed by administrators.
What are student signatures?
Student signatures are digital acknowledgments confirming attendance, participation, or completion of a training event.
Why are student signatures important?
They provide verification for compliance, auditing, and recordkeeping purposes.
How do I search for students?
Use the student search feature to locate learners by name, ID, or other available filters.
Can I filter students by training type?
Yes. Filters allow you to narrow results by training type, course, or status.
Who has access to training events?
Access is role-based. Instructors, Safety Managers, and Administrators can view events relevant to their permissions.
How do I know when a class is complete?
A class is complete once all required students have finished the training and met passing criteria.
What if a class is complete but a student didn't achieve a passing score?
The student may need remediation or reassignment, depending on organizational policy.
Safety Manager Users
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How do I create a student?
Use the user management section to create and assign a student profile within your organization.
How do I schedule a class?
Classes can be scheduled directly through the scheduling tools or from the training catalog.
How can I see if a class is already scheduled for a student?
View the student’s training history or upcoming schedule within their profile.
How do I submit feedback?
Feedback can be submitted through designated feedback or review tools within the platform.
What is the training catalog?
The catalog is a centralized library of available courses, programs, and training modules.
Can I schedule classes from the catalog?
Yes. Approved catalog items can be scheduled directly for individuals or groups.
A class isn't available for a specific student—what should I do?
Verify prerequisites, role permissions, and licensing. If the issue persists, contact support or an Administrator.
Author Users
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What is the Author role used for?
Authors create, manage, and update training content, courses, and learning activities.
Can I edit existing courses?
Yes, depending on your permissions. Changes may require approval before being published.
How do I publish new training content?
Content is published through the authoring tools and becomes available based on organizational settings.
Organization Admin Users
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What does the Organization Admin role control?
Organization Admins manage users, roles, permissions, training access, and organizational settings.
Can I assign or remove roles?
Yes. Admins control role assignments and access levels for all users.
How do I manage licenses and permissions?
Licenses and permissions are managed through the admin settings and user management tools.
Get the Answers You Need—When You Need Them
Find clear, straightforward answers to common questions about Drive Prodigy’s LMS, Safety & Compliance tools, and training solutions. Our FAQs are designed to help you quickly understand features, requirements, and best practices—so you can move forward with confidence.
If you don’t see the information you’re looking for, our team is here to help:
- Phone: (720) 978 – 3514
- Email: assistant@driveprodigy.com
Drive Prodigy is committed to providing clarity, transparency, and responsive support to help you make informed decisions and get the most out of our platform.