A class isn't available for a specific student—what should I do?

1. Verify that the student has been assigned the correct role and location within the system
2. Confirm the student meets any required prerequisites for the training program
3. Ensure the training program is available under your organization's licensing and catalog access
4. Review the student's assigned permissions and active account status
5. If the class is still unavailable, contact your organization administrator or support team for additional assistance
6. Provide the student information and the name of the unavailable class when reporting the issue